Frequently Asked Questions
Welcome to Queen Touch! Weβve answered some of the most common questions below to make your shopping experience smooth and enjoyable.
π Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows for faster checkout, easy order tracking, and access to exclusive promotions and rewards.
π³ What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
All transactions are processed securely in USD.
π How long does shipping take within the U.S.?
Standard shipping usually takes 3β7 business days. Expedited delivery options are available at checkout for faster service.
π Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $50.
π How can I track my order?
Once your order ships, youβll receive an email with a tracking link so you can easily monitor your delivery status in real time.
β³ How long does order processing take?
Orders are processed within 1β2 business days, excluding weekends and holidays.
βοΈ Can I modify or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
After processing begins, weβre unable to modify or cancel the order.
π What is your return policy?
You can return most items within 30 days of delivery.
Items must be unused, unworn, and in their original packaging to qualify for a refund or exchange.
π° When will I receive my refund?
Refunds are typically processed within 5β7 business days after we receive and inspect your return.
π§Ύ Do you charge sales tax?
Yes, sales tax is applied to orders shipping to states where required by law.
π My item arrived damaged or incorrect β what should I do?
Please contact us within 7 days of delivery with your order number and photos of the item.
Weβll resolve the issue quickly with a replacement or refund.
ποΈ Can I use more than one discount code?
Only one discount code can be applied per order unless otherwise specified during promotions.
π Still have questions?
Our support team is here to help!
π§ Email: support@queentouch.com
π Website: www.QueenTouch.com
β¨ Queen Touch β The Royal Touch of Beauty and Confidence. π